Let’s get you back to your story.
Quick answers for the grown-ups. If you still need a hand, email us below.
How do I sign in?
Use Continue with Apple in Pennywood. Sign in with the same Apple account you used before to find the family profile saved on this device.
I paid, but the story library is locked.
Check that your device’s App Store uses the Apple Account that purchased the subscription. Open the membership screen and choose Restore purchases. An active subscription unlocks the complete library; an expired subscription needs to be renewed.
How do I cancel or change my plan?
On iPhone or iPad, open Settings → your name → Subscriptions → Pennywood. Cancel there to stop future renewals. You retain access until the paid period ends. Deleting the app or profile does not cancel a subscription.
Are the three plans different?
All three plans include the same stories, audio and activities, plus at least 15 new stories each month through app updates. Only the billing period and price differ.
Will our progress appear on another device?
Reading positions, listening positions, saved stories, activities and goals are stored on this device. They do not currently sync between devices. An active Apple subscription can be restored using the purchasing Apple Account.
How do I delete our data?
See the account and data deletion guide. Subscription cancellation is separate from removing family data.
How do I report a TestFlight issue?
Open TestFlight, select Pennywood and tap Send Beta Feedback. For login or purchase problems, tell us which step failed and include the app version and any visible error. Never send your Apple password or verification code.
Write to our team
Please contact us as a grown-up. Leave out your child’s name, birth date, school and other personal details. We use your message to help resolve your request.